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Seejay1964's avatar
Seejay1964
Explorer | Level 4
4 months ago

I downgraded from Plus to Basic but I've been charged

I downgraded from Plus to Basic, but forgot to disconnect my credit card from my PayPal account for Dropbox. I've been charged €199.88. can this be rectified? TIA   This is the PayPal transaction ...
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  • Nancy's avatar
    Nancy
    4 months ago

    Hey Seejay1964! Please check my email and reply to it, when you can.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
Seejay1964 wrote:

I downgraded from Plus to Basic, but forgot to disconnect my credit card from my PayPal account for Dropbox. I've been charged €199.88. can this be rectified?

When you view your Plan page, what plan does it currently show you on?

Seejay1964's avatar
Seejay1964
Explorer | Level 4
4 months ago

 

It's in Italian because I live there. As you can see, I'm on Basic after having downgraded

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hi there Seejay1964 - thanks for the screenshot!

     

    Would you mind if we sent out an email to have a further look internally at this point? 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Hey Seejay1964! Please check my email and reply to it, when you can.

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