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rjrex's avatar
rjrex
Explorer | Level 3
4 months ago

I couldn't redeem the 100GB promotion on my new Acer laptop.

Hello Team,
I recently purchased a new Acer laptop and signed in using the drop box icon on the task bar but still i could not avail an storage space of 100 gb as it was displayed and rather got an basic account of 2 gb.
Please look into this and get be a solution.
Appreciate your help

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hi @rjrex, thanks for bringing this to our attention.

     

    To activate the promotion, did you follow the exact steps in this article, by opening the pre-installed version of the Dropbox desktop application on your machine?

     

    Have you checked that your account meets the terms for the promotion?

     

    This will help me to assist further!

    • rjrex's avatar
      rjrex
      Explorer | Level 3
      3 months ago

      Yes, I Followed the exact methods I signed up with an new account 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Hey @rjrex! You also didn’t manually install the Dropbox app, but it came pre-installed, correct?

         

        Was the device brand new or refurbished when you got it?

         

        I’d like us to gather as many details as possible and investigate further.

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