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rjrex's avatar
rjrex
Explorer | Level 3
4 months ago

I couldn't redeem the 100GB promotion on my new Acer laptop.

Hello Team, I recently purchased a new Acer laptop and signed in using the drop box icon on the task bar but still i could not avail an storage space of 100 gb as it was displayed and rather got ...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi @rjrex, thanks for bringing this to our attention.

 

To activate the promotion, did you follow the exact steps in this article, by opening the pre-installed version of the Dropbox desktop application on your machine?

 

Have you checked that your account meets the terms for the promotion?

 

This will help me to assist further!

rjrex's avatar
rjrex
Explorer | Level 3
3 months ago

Yes, I Followed the exact methods I signed up with an new account 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey @rjrex! You also didn’t manually install the Dropbox app, but it came pre-installed, correct?

     

    Was the device brand new or refurbished when you got it?

     

    I’d like us to gather as many details as possible and investigate further.

    • rjrex's avatar
      rjrex
      Explorer | Level 3
      3 months ago

      The Laptop is Brand New,
      The Task bar already had an Dropbox Shortcut, When I opened it it asked me to sign in or sign up,
      I signed up and created a new account later it redirected me to installing dropbox apk and the shortcut disappered

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Can I send you an email, in order for us to have a closer look into this @rjrex?

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