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I want to redeem my promotional space from my Seagate offer
HELLO SIR/MAM THIS VIMAL FROM INDIA. THIS OCT MONTH I ORDERED A SEAGATE 1TB SSD HARD DISK IN THE ONLINE IN THAT THEY MENTION THAT 6MONTH FREE TRIAL FROM SEAGATE,BUT NOW IN THE DROPBOX DEVICE NOTIFICATION THAT ONLY 9DAYS LEFT FOR FREE TRIAL SO PLEASE CHECK IT.
Why was my account downgraded, and my extra quota not granted to me?
Hello everyone, I’d like to share a frustrating experience I recently had with Dropbox, hoping to gather your opinions and advice. A few months ago, I received an offer from Dropbox stating that my account would benefit from a storage quota of 33 TB, plus an additional 18 TB until October 31, 2028. The terms seemed clear and unconditional: my storage space was guaranteed for several years. However, when I tried to renew my subscription, several payment attempts with my card failed, even though the amounts were deducted by my bank. After switching to a different card, Dropbox downgraded my account, removing the promised 33 TB of storage, and now they’re asking me to purchase additional space. This is completely contrary to the initial agreement. I contacted my bank, which confirmed that the issue was not on my end and that the payments were processed correctly. Yet, despite several emails to Dropbox, I have not received a satisfactory response. Their team merely stated that due to the payment failures, my account was downgraded and that I should address the issue with my bank. This does not resolve the core problem: they are not honoring the initial agreement. Additionally, it seems that Dropbox does not adequately consider its customers in Africa. Access to telephone support is limited, and our country code is blocked, making issue resolution even more challenging. There also appears to be a problem with cards from Africa, further complicating transactions. This lack of responsiveness and attention from Dropbox is unacceptable. As a company that claims to be international, it is crucial that they honor their commitments to all customers, regardless of their location. I’m reaching out to you, community members, to see if you have faced similar issues. What steps have you taken? Do you think it’s possible for Dropbox to uphold its commitments, or should we consider other actions, possibly legal, to address this situation? I look forward to hearing your opinions and learning how you have handled such conflicts with online services. Thank you in advance for your feedback. Best regards,
What happens to my files if I don't renew my plan?
I'm curious what happens to my files if I choose not to renew my subscription, or fall on hard times and am not able to renew? For example, say I purchase the 3TB plan. I spend the time to upload 2TBs worth of files and then in a year, I have more pressing responsibilities that require those funds, causing my account to revert back to the Basic 2GB version. What happens to the other 1.98TB of files? Are they still available if I choose to subscribe again in the future? Do they just get deleted? If they are available, how long are they available for? I didn't really find a good answer to this in the other discussion threads. Any help would be greatly appreciated.
Is it possible to upgrade to a 50 or 100 GB plan?
I am interested in purchasing a storage plan of approximately 50 or GB, which would perfectly suit my current data storage needs. I understand that this is not a standard option offered by Dropbox at the moment, and I am reaching out to see if there is any flexibility in creating a plan of this size. The reason for my request is that I am looking for a solution that allows me to store important documents and files securely without the need for extensive space that I won't fully utilize. A 50GB or 100 plan would offer me the right balance between space and cost-effectiveness. I am aware that custom plans may not be typical, but I believe that offering a smaller scale option could also attract a new segment of customers who, like myself, are seeking quality cloud storage with lower space requirements.
