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jsophialee's avatar
jsophialee
Explorer | Level 4
10 months ago

How to change subscription via ios to dropbox directly

Hi,   I had my Dropbox Plus through apple subscription, but I’d like to manage my account directly from dropbox website.   My plan via apple app store has been already lapsed since January 2, bu...
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  • Jay's avatar
    Jay
    10 months ago

    Once the site has confirmed that the subscription has been cancelled, since it seems it might not have been fully registered from the iOS system, it would return to a Basic plan, and that's when you'll be able to upgrade to a Plus plan from the site.

fha's avatar
fha
New member | Level 2
6 months ago

Hi,

I have been using Dropbox Plus for quite some time but suddenly 2 days ago I received email from Dropbox that my account have been downgraded because Apple were unable to process payment for my plan. I have contacted my bank and there is no problem with my card. Now I have cancel my subscription through Apple and would like to subscribe directly through Dropbox but every time I tried this message appear "Something went wrong. Please refresh the page or contact customer support."

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey fha, thanks for reaching out to the Dropbox Community.

     

    In order to upgrade your account directly through the Dropbox website, first the cancellation you made through the app will need to get in effect.

     

    If you go to the plan tab in your account settings here, do you see that your account is downgraded to the free Basic version?

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