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Vincent_UK's avatar
Vincent_UK
New member | Level 1
2 days ago

How do I cancel my plan, that I don't use?

Hello, I am not sure how i got this Dropox account open but I am not using it and you try to charge me every week 95.88 GBP. WHat is the process to stop and close this account and remove my card from...
Billing
cancellations
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 days ago

Hey Vincent_UK, I'd be happy to help!

How did you upgrade your account in the first place? Was it directly through our website, or through Google/Apple store? 

If you purchased your plan from us, can you try out these steps and let me know how it goes?

I'll be waiting for your reply! 

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