We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Explorer | Level 3

12 days ago

How can I renew my account?

How to re-new my dropbox account

Please provide link to make the re new

Megan
Dropbox Staff
12 days ago
Hey AS40, welcome to our Community!

Just to make sure we're on the same page: Are you currently on a paid subscription, or not?

I need to understand if you wish to purchase a new plan, or simply renew your existing subscription.

Let me know, and we'll take it from there!
- AS40
  Explorer | Level 3
  12 days ago
  we have paid Drop box subscription.
  I need renew my existing subscription. pls help
  - Megan
    Dropbox Staff
    12 days ago
    Hi AS40, thanks for letting me know more!
    
    Once you upgrade to a paid plan, the renewal happens automatically at the end of your billing cycle.
    
    Would you mind checking your account's plan page, and let me know what subscription you're using? Also, did you upgrade your account directly through Dropbox or through the Apple/Google store?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!