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AS40's avatar
AS40
Explorer | Level 3
12 days ago

How can I renew my account?

How to re-new my dropbox account    Please provide link to make the re new   
Billing
Payments
Plans
AS40's avatar
AS40
Explorer | Level 3

we have paid Drop box subscription. 

I need renew my existing subscription.  pls help

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
12 days ago

Hi AS40, thanks for letting me know more! 

 

Once you upgrade to a paid plan, the renewal happens automatically at the end of your billing cycle. 

 

Would you mind checking your account's plan page, and let me know what subscription you're using? Also, did you upgrade your account directly through Dropbox or through the Apple/Google store? 

  • AS40's avatar
    AS40
    Explorer | Level 3
    12 days ago

     

     

  • AS40's avatar
    AS40
    Explorer | Level 3
    12 days ago

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      12 days ago

      Thanks for the info AS40!

       

      It looks like you're part of a Team. Have you tried clicking on the "review options" message to see what best suits your case? 

       

      You should be able to either renew, or disband your team. You can also see more about this here. 

      • AS40's avatar
        AS40
        Explorer | Level 3
        11 days ago

        Getting Error massage -- you are not allow to make this purchase .

         

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