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joyanisa74's avatar
joyanisa74
New member | Level 2
3 years ago

How can I cancel and get a refund?

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund
cancellations
Payments
Plans
Refunds
  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi everyone,
     
    Here is some key info on cancelling accounts and refunds: 
     
    If you want to claim a valid refund, you need to contact support for assistance. This is the safest way to process your personal info (i.e. bank account details, invoices etc) instead on our public forum. 
     

     

    :dart: Tip: Visit the support page while you're NOT signed in to a Dropbox account and the Community Forum, and you'll see an option for Billing issues. 
     

     

     

     

     

     
    To cancel a paid Dropbox plan, you can follow these instructions. When cancelling, your account will change to Dropbox Basic at the end of your current billing cycle (monthly or yearly) and you should not be charged again. 
     
    Apple/Direct Debit 
    If you purchased your Dropbox subscription via the Apple App Store, you need to reach out to Apple directly to request a refund. Apple's refund policy covers purchases made in the last 90 days only. More info here. 
     
    If you paid for your Dropbox subscription by direct debit, you are able to request a chargeback through your bank, you can contact them to request a refund.
     
    If you did not create a Dropbox subscription and/or do not recognize the charge:
     
    • Check your billing information (if you have an account). Log in to dropbox.com > Click your avatar (profile picture or initials) in the top-right corner > Click Settings > Click Billing.

     

    • You can also use our Look up tool to check a credit or debit card purchase

     

    • Contact support if you don’t have an account and/or would like to report an unauthorised transaction. 
    Notes on refunds:
    • If you live in the EU, UK, or Turkey, you qualify for a refund should you cancel your Dropbox Plus, Family, Professional, or Essentials subscription within 14 days of the initial purchase. You can contact support to request it.
    • Refunds are often not offered for Dropbox subscriptions and team member licences.
    • You're able to cancel your Paid Account at any time. Refunds are only issued if required by law, so make sure to cancel before your current billing cycle ends if you wish. 
     
    Hope this helps!
    Sam 
Guillermo 1's avatar
Guillermo 1
New member | Level 2
2 years ago

Quiero el reembolso de mi cobro por subir de categoría, me hicieron el cargo antes de terminar mi fecha limite, el día termina a las 23:59 y el cargo me lo hicieron efectivo a las 20:20, 3 horas 39 minutos antes de mi tiempo limite, no quiero el servicio, ya cancele la subscripción a 3TB.

 

Intente con mi banco pedir el reembolso pero por la hora no me contestan, solo quiero reiterar que no quiero el servicio de subir de categoría en DropBox.

 

Quedo atento a su respuesta favorable a mi reembolso. 

 

I want a refund of my charge for upgrading, they charged me before the end of my deadline, the day ends at 11:59 p.m. and the charge was made effective at 8:20 p.m., 3 hours 39 minutes before my time limit, I don't want the service, I already canceled the 3TB subscription.

 

I tried with my bank to request a refund but they don't answer me for the hour, I just want to reiterate that I don't want the DropBox upgrade service.

 

I look forward to your favorable response to my refund.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Guillermo 1 wrote:

    ... they charged me before the end of my deadline, the day ends at 11:59 p.m. and the charge was made effective at 8:20 p.m., 3 hours 39 minutes before my time limit

    With nearly all subscription services, you need to cancel before the last day. If you wait until the last day, the fee is already in the system and will be processed.

     

    Con casi todos los servicios de suscripción, debe cancelar antes del último día. Si espera hasta el último día, la tarifa ya está en el sistema y será procesada.

     

    I want a refund of my charge for upgrading ...

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

     

    Deberá comunicarse directamente con el soporte de Dropbox. Visite la página de soporte mientras no registre una cuenta de Dropbox, incluidos estos foros, y verá una opción para los problemas de facturación. Es mejor usar una sesión de navegación de incógnito o privada para asegurarse de que no se haya registrado.

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