We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

mliisajarve's avatar
mliisajarve
Helpful | Level 5
2 years ago

Extended Version History plan refund

Hi!    Can someone help me and inform me, what can I do? I was login on my Dropbox account in mobile phone and suddenly appeared the modal on the screen and I accidentally clicked on “Confirm”, bu...
Billing
cancellations
Refunds
  • mliisajarve's avatar
    mliisajarve
    2 years ago
    Hi!
    Yes, I was able to submit my request through the “Other” form and I already got my refund, so all perfect now 🙂 So this topic is solved now.
mliisajarve's avatar
mliisajarve
Helpful | Level 5

@Mark Sadly I can’t because I can’t submit my request form. Nothing happens like I read some other users have also experienced. Have tried Chrome and Safary. 

mliisajarve's avatar
mliisajarve
Helpful | Level 5
2 years ago

The refund request form is broken as others have had the same issue. I was able to submit form in “Other” category so hope to get some help from there. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi mliisajarve, happy Monday! 

     

    Did you receive a ticket number once you submitted your request? If so, feel free to share it with me here. 

     

    Keep me posted! 

    • mliisajarve's avatar
      mliisajarve
      Helpful | Level 5
      2 years ago
      Hi!
      Yes, I was able to submit my request through the “Other” form and I already got my refund, so all perfect now 🙂 So this topic is solved now.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions