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Forum Discussion

cheezwhizkid's avatar
cheezwhizkid
Explorer | Level 3
3 years ago

Extended Version History for $39.99 - only new files??

I am doing a major cleanup and deleted thousands of files. I wanted to use Dropbox to retain those deleted files for an extended period of time beyond the standard 30 days. I was all excited when I discovered "Extended Version History" on the Dropbox website. Reading the product description, it says "applies to any file deleted or modified after purchase". Huh? only the files I delete in the future? Am I reading correctly? Why can't it extend the lifespan of files already deleted? What are my options other than recover and delete again (which is not practical nor going to happen),

Restore
  • Mark's avatar
    Mark
    3 years ago

     

    Unfortunately that is the only way - all upgrades etc. are only active from time of purchase. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

     

    Unfortunately that is the only way - all upgrades etc. are only active from time of purchase. 

    • cheezwhizkid's avatar
      cheezwhizkid
      Explorer | Level 3
      3 years ago

      Thx, I get that it's a service going forward but it seems a bit off that you have all these files that will expire shortly that cannot be extended for some unbeknownst reason. 

       

  • merika87's avatar
    merika87
    New member | Level 2
    2 years ago

    Hello,

     

    I need information. 

    I would recover some files that I have uploaded and deleted in the latest 3 months  but I have a basic account now. 

    What can I do?

     

    Should I pay for a business account? 

    By doing this... Will I recover these files back by the 29th? 

     

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago

      Hi merika87 

       

      I'm afraid there is nothing you can do - the deletion timescale on the files relates to the date of deletion. So, if you did not have a Paid account at the time you deleted them they are not recoverable after 30 days. Unfortunately upgrading now will not get you your files back. 

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