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Forum Discussion

Explorer | Level 3

10 months ago

Couldn't redeem 100gb promotional offer

I bought a new hp laptop and i got 100gb for 12 months as promotional offer, but after reinstalling that 100gb is gone. How to get it back?!

Jay
Dropbox Staff
10 months ago
Hi Sethabish, thanks for bringing this to our attention.

Just to check, when you say you reinstalled the app, was this after you redeemed the offer on your account?

Is it possible you have another email address on which the promotional offer is active?

This will help me to assist further!
- Sethabish
  Explorer | Level 3
  10 months ago
  Yes, it is after i redeemed the offer and i logged in using the same email id used for redeeming.
  Still no luck.
  - Jay
    Dropbox Staff
    10 months ago
    Did you receive an email confirming that the promotion was activated on your account?

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