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shayan2's avatar
shayan2
New member | Level 2
2 months ago

Can I remove the payment option from my Basic account without upgrading to a paid member?

I want to remove the payment option from my account. However, I cannot do this myself from the account page -- Dropbox itself points me to their customer service. I have Dropbox Basic, which only giv...
Billing
Payments
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi shayan2, thanks for bringing this to our attention.

 

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly using the following method.

 

You will need to open an incognito/private browsing window, while not signed into your account, and access this link, then choose 'Other' and then put in an email address that you can access, followed by your billing info.


Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system

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