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cherylmartin10's avatar
cherylmartin10
New member | Level 2

Rich, using that link doesn't end up helping with billing issues because it requires a paid subscription to use options other than bots and those just continue to send the same links for help. 

What if someone actually has to talk to someone live??  Is that even possible?  I'm being billed monthly for a plan I don't have and I don't see an option to reach anyone to resolve it.

Do you have further suggestions?  Sure appreciate your help.

Cheryl

cherylmartin10's avatar
cherylmartin10
New member | Level 2
2 years ago

I don’t remember whether I signed up directly or through the app and have tried to cancel on both my iphone and my laptop.  Laptop instructions say there is a cancel option at bottom of the settings/plan page.  I see none.  Admin console doesn’t show up either!   It’s not listed under subscriptions in the app store. My plan page shows basic plan, but I was charged last month, so don't understand! [Removed as per Community Guidelines]

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