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Forum Discussion

onward's avatar
onward
Explorer | Level 3
3 years ago

Dropbox back up not working with Adobe Creative Cloud

I purchased Dropbox Back up – it will not copy my document folder! it come up with a message about and error with Creative cloud.  Not a good start.

Computer Backup
Desktop
Dropbox Backup
Error Messages
Third Party Integrations
  • Megan's avatar
    Megan
    3 years ago

    Hi onward, when you click on the Help Center link, where does it redirect you?

     

    Is it this Help Center article? If so, have you tried deleting the library from your device as shown here?

  • myralynn's avatar
    myralynn
    Explorer | Level 4
    3 years ago

    Hello,

    I want to disable backups because apparently it is now preventing me from saving Adobe Photoshop files even though I am not backing up that folder.  I was able to save without issue before I set up the dropbox backup. The instructions tell me I have to sign-in to the device to manage the backup. I am signed in to the device but dont see an option to disable this backup. Please help me turn this off. Thank you!

     

    -Myra

     

     

    • Brian C.40's avatar
      Brian C.40
      Helpful | Level 5
      3 years ago

      I assume you figured this out, but in case not:

      1. Click on Dropbox icon at top/right of your screen.
      2. Click on your circular profile pic.
      3. Choose Preferences
      4. Choose Backups tab.
      5. Click on Manage backups
      6. Look for the Disable backup option.

      I just wasted half a day dealing with this bull**bleep** too. Imagine my surprise when I suddenly couldn't export any of my Photoshop files for a client presentation. YAY! How is that acceptable

       

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi myralynn, I'd be happy to help with that! 

       

      Can you try accessing your app's preferences, then follow the steps shown in this Help Center article on how you can disable Backup? 

       

      If you struggle with any of the steps, let me know.

       

      Thanks!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Welcome aboard the Community, onward. 

     

    As a first, can you provide a screenshot of the error message that you keep receiving, when trying to back up your Documents folder? 

     

    Let me know when you’re ready!

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi onward, let me jump in here real quick!

         

        When you click on the Help Center article provided there, does it shine any light on this specific error? 

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