You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

onward's avatar
onward
Explorer | Level 3
3 years ago

Dropbox back up not working with Adobe Creative Cloud

I purchased Dropbox Back up – it will not copy my document folder! it come up with a message about and error with Creative cloud.  Not a good start.
Computer Backup
Desktop
Dropbox Backup
Error Messages
Third Party Integrations
  • Megan's avatar
    Megan
    3 years ago

    Hi onward, when you click on the Help Center link, where does it redirect you?

     

    Is it this Help Center article? If so, have you tried deleting the library from your device as shown here?

myralynn's avatar
myralynn
Explorer | Level 4

Hello,

I want to disable backups because apparently it is now preventing me from saving Adobe Photoshop files even though I am not backing up that folder.  I was able to save without issue before I set up the dropbox backup. The instructions tell me I have to sign-in to the device to manage the backup. I am signed in to the device but dont see an option to disable this backup. Please help me turn this off. Thank you!

 

-Myra

 

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi myralynn, I'd be happy to help with that! 

 

Can you try accessing your app's preferences, then follow the steps shown in this Help Center article on how you can disable Backup? 

 

If you struggle with any of the steps, let me know.

 

Thanks!

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!