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msheppard's avatar
msheppard
New member | Level 2
2 years ago

Won't stop indexing on Mac

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Desktop
Mac
Sync
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

effinsyv's avatar
effinsyv
Helpful | Level 5

Well, I'm back- either a Sonoma update or DB update broke it again. No other changes- still 1000 files waiting to index. I'm at a loss as to why I have to spend so much time trying to make this work. Strange thing is my files seem to be syncing without a problem, but there are always about 1000 files syncing. Does anyone know if DB saves a log of the files that are stuck in perpetual sync? If so (and I can access it), maybe I can figure out what's going on. I'm wondering if it's a permission thing with one of my folders? If I knew what was not syncing, I could probably sort it out.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey effinsyv - sorry to hear about this.

 

Could you please send us a screenshot of the app's exact status and version as shown in your menu bar at the moment?

 

Also, if you navigate to the app' and click on your profile icon, do you see anything listed under the 'Sync issues' option? 

  • effinsyv's avatar
    effinsyv
    Helpful | Level 5
    6 months ago

    Hi Walter,

    Running MacOS Somona 14.4.1

    DB 199.4.6287

     

    No Sync Issues

    Screen grabs here as well. (I covered up the file names)).

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