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Forum Discussion
Dropbox stuck indexing files
My Dropbox has been stuck indexing 1,694 files for the last few days. My Dropbox folder content is different on my home and work computers. And desktop folders "don't exist" online if I try to share a link. I"m running the newest version of Dropbox, Mac 13.3.1. I've quit DB and reinstalled. I've logged in and out both online and on the desktop app multiple times. Everything worked perfectly until the upgrade... Any thoughts?
Hi! I have an issue with syncing on one of my computers. Already more than a month my Dropbox app has been trying to sync 9 files but cannot. The app icon has a blue circle on it, when to tick, it shows "Syncing 9 files". Nothing is shown in "View sync issues" or could't find any file that is being synced in folders. Noway to find the problem and solve it. Please help!
- Megan
Dropbox Staff
Hey there, cemilto71, I'd be happy to help!
Could you confirm both your OS and the version number of the Dropbox desktop application by hovering over the icon in the menu bar?
Have you tried fixing your hardlinks and permissions as outlined here? And if so, does syncing get stuck at the exact same number of files again?
Keep me posted, and we'll take it from there!
My files will not sync to dropbox. They seem stuck when I click on the icon it just 6 files syncing. But this has beed going on for almost 24 hours now. I closed the excel file on my computer after I saved to dropbox, but then I went to open it and all I have is a 2 day old version. How do I get the correct copy to sync so I can access it. I saved a few times and I am concerned that even when the correct file syncs then it make sync another old one over the top of it. How do I get help with this?
- Megan
Hi Mike G, let's jump right into this!
Could you let me know the app's exact status and Dropbox version as shown in your system tray/menu bar?
Also, what is the OS that you're using? Can you click on your avatar in the app's preferences and then on the 'View sync issues' option?
Are there any files listed there?
Let me know what you find!
Hello, i have a problem in Dropbox and it's not syncing. The problem is that it's stuck in indexing plus syncing files for almost more than 24 hours without any change. How can i solve this issue?
- Hannah
Hey Ralph Boustany, thanks for bringing this to our attention.
I moved your post to a thread that's relevant to your issue.
Can you check the troubleshooting steps and the solution here and let me know if it helps?
I'm going to jump in here with a similar problem that I haven't been able to fix following the guideance in this thread.
- Windows 11
- Dropbox v193.4.5594
- I've tried the Fix Hardlines and Fix Permissons.
- I've uninstalled and reinstalled Dropbox
- I've rebooted multiple times.
Here are various snapshots of what I see for stats...
Indexing 633 568 755
Uploading 18 31 33
Downloading 2 2 2
(Each column represents a different snapshot in time after trying to reboot, reinstall, Fix Hardlinks, etc.) Downloading never changes whereas Indexing on its own will start counting down and eventually stop decreasing (and in fact cycle back and forth between increasing +1 or +2, then going back down the same amount, and then go back up)
