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Forum Discussion

Dropbloke's avatar
Dropbloke
Explorer | Level 3
2 years ago

Dropbox stuck indexing files

My Dropbox has been stuck indexing 1,694 files for the last few days. My Dropbox folder content is different on my home and work computers. And desktop folders "don't exist"  online if I try to share...
Desktop
Sync
  • Walter's avatar
    Walter
    2 years ago

    Hey Dropbloke, sorry to jump in here, but could you try fixing your hardlinks and permissions as outlined here and let us know if syncing gets stuck at the exact same number of files again? 

Ralph Boustany's avatar
Ralph Boustany
New member | Level 2

Hello, i have a problem in Dropbox and it's not syncing. The problem is that it's stuck in indexing plus syncing files for almost more than 24 hours without any change. How can i solve this issue?  

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey Ralph Boustany, thanks for bringing this to our attention.

 

I moved your post to a thread that's relevant to your issue.

 

Can you check the troubleshooting steps and the solution here and let me know if it helps?

  • gbonawitz's avatar
    gbonawitz
    Explorer | Level 3
    9 months ago

    I'm going to jump in here with a similar problem that I haven't been able to fix following the guideance in this thread.

    - Windows 11

    - Dropbox v193.4.5594

     

    - I've tried the Fix Hardlines and Fix Permissons. 

    - I've uninstalled and reinstalled Dropbox

    - I've rebooted multiple times.

     

    Here are various snapshots of what I see for stats...

     

    Indexing           633    568    755

    Uploading        18         31       33

    Downloading   2           2        2

     

    (Each column represents a different snapshot in time after trying to reboot, reinstall, Fix Hardlinks, etc.)  Downloading never changes whereas Indexing on its own will start counting down and eventually stop decreasing (and in fact cycle back and forth between increasing +1 or +2, then going back down the same amount, and then go back up)

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hey gbonawitz - sorry to hear about this. 

       

      Could you try un-linking and re-linking your account through the app's preferences under the Account tab and let me know if syncing gets stuck at the same number of files again? 

      • gbonawitz's avatar
        gbonawitz
        Explorer | Level 3
        9 months ago

        Hi Walter - when you refer to unlink and relink, are you referring to disassociating my computer from the account and then relinking to the computer?  What I see under Account is "Unlink these accounts in Settings on Web".  On the webpage I only see an item for linking Team accounts (which I don't think applies).

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