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Forum Discussion
Won't stop indexing on Mac
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Hi Everyone,
Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.
Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.
Regards,
Ben
Hi all,
I just wanted to close this up my experience with the dropbox debacle. As mentioned in previous replies, I was able to get DB working. I successfully did the file provider update. That was pretty much a non-issue once I blew the whole thing away and started over. The last step in the saga was to redo the DB Backups that I had, which was an external drive and my Mac Doc/Desktop Folders. The Mac HD folder was quick and easy and the External was successful as well, although it took all weekend to get it uploaded.
My suggestion is to baby step through everything and make sure you have enough time to sync up before unplugging or disconnecting from the internet, just to eliminate a variable. Good luck out there!
Well, I'm back- either a Sonoma update or DB update broke it again. No other changes- still 1000 files waiting to index. I'm at a loss as to why I have to spend so much time trying to make this work. Strange thing is my files seem to be syncing without a problem, but there are always about 1000 files syncing. Does anyone know if DB saves a log of the files that are stuck in perpetual sync? If so (and I can access it), maybe I can figure out what's going on. I'm wondering if it's a permission thing with one of my folders? If I knew what was not syncing, I could probably sort it out.
- Walter
Dropbox Staff
Hi Walter,
Running MacOS Somona 14.4.1
DB 199.4.6287
No Sync Issues
Screen grabs here as well. (I covered up the file names)).
Are you syncing on wifi? This is what works for me when files are stuck on sync, I turn off wifi and connect it to ethenet cable and it syncs everything right away. Hope that works.
Thanks for the tip. I'll need to dig up an ethernet cable and connect directly to my router. Hopefully, this isn't the solution as it seems strange it would sync everything else.
Same thing happens to me every now and then maybe once a week where some files sync and others don't and I figured out by chance if I connect it to ethernet cable and turn off wifi it syncs immediately. You will not have to do this every time and I cannot figure out the pattern that causes this. I would totally try this. I find myself once or maybe twice a week at most, and it take less than a minute to sync.
- Walter
You can also try rebooting your computer and internet router effinsyv
In any case, please keep us posted.
I've rebooted several times with no change in the indexing. Is there anywhere it reports what files are hung up on the index?
I can reboot the router, I'm curious why that would make any difference as I'm having zero issues with any of the other sync services (or anything for that matter).
I ask mainly as I (and many others from this thread) chased this issue for weeks.
