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Forum Discussion

msheppard's avatar
msheppard
New member | Level 2
2 years ago

Won't stop indexing on Mac

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Desktop
Mac
Sync
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

effinsyv's avatar
effinsyv
Helpful | Level 5

So I've been running overnight and everything appears to be working.

My Question now is, What if I don't bother "upgrading" to File Provider. Is that a problem? Is there any real benefit to it other than having my dropbox files in the cloudstorage folder?

 

I'd love to hear some feedback from users or DB staff as to why I need to update (since it works now).

Teddy73's avatar
Teddy73
Collaborator | Level 9
12 months ago

effinsyv my advice is to upgrade to File Provider, its the new system required by Apple, if you stay on the old non-File Provider, it won't be supported and things will probably start breaking with new software upgrades on MacOS and Dropbox.

 

Konigi I can understand your decision, we have all learnt a lot about how unvalued we are as customers here 😉

  • effinsyv's avatar
    effinsyv
    Helpful | Level 5
    12 months ago
    That’s what I was afraid of. Guess I’ll give it a shot this weekend.

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