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msheppard's avatar
msheppard
New member | Level 2
2 years ago

Won't stop indexing on Mac

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Desktop
Mac
Sync
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

dlsheng's avatar
dlsheng
Explorer | Level 3
2 years ago

Since I updated my mac to Somona 14.1.1, Dropbox stopped working and is stuck syncing forever.

 

What I have done:

 

1. Restart Dropbox and Macbook, didn't work.

2. Reinstall Dropbox, didn't work.

3. Make sure Dropbox app has full disk access, still didn't work.

 

Any idea how to solve this?

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