Won't stop indexing on Mac

BenDBX I'm sorry to ask, but does the engineering team have any apologies for us? Dropbox has left us in the lurch for a month now, and so far, it seems like no one has wanted to apologize for the damage caused. We're talking about a month without me personally being able to use my paid subscription.

This is quite frustrating, even more so now that we've learned that there was an update on your part to fix the issue with MacOS 14.1. If only someone had bothered to notify us, maybe we would have waited a bit before updating our computers. Do you agree?

That being said, could you ask the aforementioned engineers if the problem will ever be resolved at a software level? Without resorting to strange procedures that involve backing up individual files added to Dropbox folders during this period, and then performing elusive logouts/logins or disconnecting devices from Dropbox settings. For those of us who use Dropbox extensively, it may not be easy to retrieve all these files for individual backups. Who remembers how many files have been saved and where in the span of a month?

There is no comprehensive list of all these locally stored files anywhere, so what do we do?
Do we have to remember what has been moved and where in the meantime?

I hope for comprehensive answers.

Thank you.

BenDBX this is simply not true. I'm on MacOS Sonoma 14.1 now and the situation didn't change. 

Did you not read our messages?   its not Individual support.  Everyone is having same issue same problem.    

I am also already on 14.1 and it does not work still

Before my Dropbox on Mac was able to sync in new files now its not with this Sonoma update.   This is not an individual issues its all across the board with everyone.  I have had Dropbox for over 15 years I am not a rookie to this and a new user, I am an experienced user.   

cloudres 

Good point, of us "sufferers" should receive some type of compensation.

It is over a month that we have not been able to use the service we pay for, it has caused me a lot of lot time (which equates to lost income), we have also been providing Dropbox with feedback about the problem.

Personally, I have paid for 2TB of iCloud, Google Drive and OneDrive, to test them and see which can be a viable alternative to Dropbox. My experience is that they all work in terms of syncing files across multiple computers, but none come close to being as good as Dropbox (like in the good old days when Dropbox just worked).

I will end on an optimistic note. In the last few days, it seems that Dropbox engineers are now acknowledging what the problem is, this wasn't the case previously, so hopefully they are getting close to a solution 🙏

they just closed my ticket as resolved and refused to refund my money. now they dont even reply. now i have bunch of versions of dropbox, backups of external drives still dont work. useless service, very disappointed. workflow is ruined 

and i paid year subscription and now im stuck with this crap

I've been with DropBox since the beginning, but with each OS update breaking the app; sadly, I'm looking to change to another service.

DropBox is stuck "indexing" on my M1 MacBook Pro since the 14 and 14.1 update. This is the same for many users and has not been remedied. Very frustrating. Please advise.

- Clint

BenDBX 

I totally agree with Cloudres's comment, 
This situation is totally abnormal. We pay for professional subscriptions, at relatively high prices, to guarantee security and professional use of Dropbox.
That a major bug can last 1 month without resolution, without any message from Dropbox, just totally standard answers on a forum is shameful.
Worse still, the recommendation to contact support directly -> The first thing we're asked to do is restart the computer...
I'm going to look into changing my storage solution.

Foxapet thank you for reinforcing the message.

I'll add another point, while we're at it. As suggested, three days ago, I reached out to customer support regarding a single issue, hoping for a resolution.

The person I spoke to was very kind. They acknowledged that the problem is, of course, known. After the customary questions about the DropBox version and requests for screenshots to verify the issue, I was asked to confirm which authorized device is affected by the problem. I was promised an email contact with a technician, which, however, hasn't arrived yet. I sincerely hope the contact I receive will be resolving!

Needless to say, I'm frustrated, and I expect some form of compensation for not being able to use the services I paid for for a month (as of today).