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Forum Discussion
Won't stop indexing on Mac
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Hi Everyone,
Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.
Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.
Regards,
Ben
Hello I have been a long time Dropbox user. I have been having issues with sync on my Macbook. I started having issues once I updated to the new Sonoma on Mac. At work I use a PC and at home I use a Mac. When I get home and I start to use my Mac, its showing files are stuck on sync and on top of the file like an Excel file it has X marks on it with a bar showing its trying to sync but the bar does not fill up its just stuck on there.
The only fix I can come up with is to Restart my Mac and then it will sync but I do not want to keep restarting it does not make sense. I tried to quit the app and go back in and pause and un pause and also gave full disk access but none of it works. If someone can help me.
I tried everyting even uninstalled and reinstalled and nothing is working.
- Megan
Dropbox Staff
Hey OceanSunrise, thanks for bringing this to our attention.
Can you please let us know the exact sync status and version of the Dropbox app on your computer?
You can hover over the Dropbox icon on your menu bar, to see this info.
And also, if you click on the Dropbox icon, then on your initials/profile pic and then on "view sync issues", do you see anything reported there?
Keep me posted.
Hi its saying constantly syncing. It should only take a second to sync everything but the syncing wheel keeps going and not syncing my files.
Hello again fellow sufferers,
Something that I suspected was confirmed to me by Dropbox support, where if you were previously using File Provider prior to upgrading to Sonoma, this stuck indexing or frozen syncing problem can arise.
See the email I received below.
Now the bad news. I have tried this "fix" previously and it didn't work. I tried it again and it didn't work, my Dropbox is doing what it loves to do, being stuck "indexing". But it may work for someone. We are over a month into this mess, so trying anything is worthwhile.
One last tidbit about File Provider. Google Drive and Microsoft One Drive work perfectly with it from my own experience and there does not seem to be any problems like Dropbox is having with File Provider.
*****
I can see you are experiencing a Frozen Sync issue in relation to Sonoma, just to inform you that this is a known issue when users have File Provider set up prior to upgrading to MacOS 14. Normally the issue does resolve itself after a couple of hours but I can see this is not the case with your device.
I would recommend relinking your device, which should give your Dropbox a quick server kick, however before taking the following steps, please ensure the following:
- Save any files you recently worked on locally that are attempting to sync to Dropbox
- Depending on your set-up, you may see two Dropbox locations after relinking (You may see a folder like Dropbox - xx-xx-xx), this is due to Dropbox preserving recent files as a safeguard while recreating the location
- You may see conflicted files, this is due to relinking, which will downgrade you from File Provider back to the normal Dropbox FSS
In order to help you with the syncing issue, can you please relink your account? This is to ensure to refresh the data on your device.
1. Sign in to dropbox.com (Via Web)
2. Click your avatar (profile picture or initials).
3. Click Settings.
4. Click the Security tab.
5. Your devices are listed under Devices.
6. Click the trash can icon next to the devices you'd like to sign out of remotely.
7. Click Unlink.
8. The desktop app will then prompt you to re-enter your account information.
