We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

msheppard's avatar
msheppard
New member | Level 2
2 years ago

Won't stop indexing on Mac

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Desktop
Mac
Sync
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

moodstudio's avatar
moodstudio
New member | Level 2
2 years ago

Same problem. After the Sonoma Update, Dropbox didn't sync data and after deinstalling the APP, its imposible to reinstall. Lucky to put o date didn't do the update on the MAC Book! 

  • cloudres's avatar
    cloudres
    Experienced | Level 12
    2 years ago

    Has anyone happened to try updating to MacOS Sonoma 14.1? The update was released yesterday.

    • Konigi's avatar
      Konigi
      Helpful | Level 6
      2 years ago

      Hi cloudres, I updated to macOS 14.1 yesterday and indeed... it's not fixed. So my prediction was wrong here!

       

      matthi: you're right, I am puzzled by why Dropbox is not reaching all its Mac customers, telling them not to upgrade (as they did previously on a certain 12.X update) or do so at their own risk. The communication level is quite poor this time. A simple pop-up on Macs would have done the job.

       

      CHRISTIAN ARCOS: no, I am not a Dropbox employee. I am a user like we all are here, experiencing the same issue as you do. It's not because I emitted the hypothesis that the issue may be due to Apple that I am defending Dropbox in this case.

      Programming is complicated. Betas don't allow to fix all the issues. What is particularly disappointing is Dropbox's lack of communication.

      • Heybigmac's avatar
        Heybigmac
        Helpful | Level 6
        2 years ago

        I fixed it with a patch called OneDrive. Problem solved. At least I don’t have to listen to the garbage the official Dropbox support is spewing anymore. Toodaloo.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!