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Forum Discussion

msheppard's avatar
msheppard
New member | Level 2
2 years ago

Won't stop indexing on Mac

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Desktop
Mac
Sync
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

aaronmgould's avatar
aaronmgould
Explorer | Level 3
2 years ago

Hello,
I recently updated my MacBook Air to the latest MacOS (Sonoma). After this update was completed, I noticed that the Dropbox app would not work at all. It won't sync anything. Will there be a new update for the app for Mac computers? I am currently running version v184.4.6543.

 

Here's what I tried so far:

  • Deleted the Dropbox app off of my computer and reinstalled it (no improvement)
  • Restarted my Mac SEVERAL times (no improvement)
  • Tried signing off of the app and re-signed in (and no improvement)

Any help would be greatly appreciated.


Thank you!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey aaronmgould, sorry to hear about this.

     

    Could you please install the latest stable version of the app from this page and let us know if the issue persists? 

     

    If it does, I'd appreciate a screenshot of any errors you might be getting too. 
     

    Thanks!

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