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Forum Discussion

msheppard's avatar
msheppard
New member | Level 2
2 years ago

Won't stop indexing on Mac

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Desktop
Mac
Sync
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

Stewart Bunn's avatar
Stewart Bunn
Helpful | Level 6

I've followed up on my ticket twice now and been told the exact same thing. We've escalated your problem to our specialist team and they'll be in contact. I've been waiting since 9 October. It's almost time for a social media revolt to get their attention. None of us are getting what we are paying for and there appears little any of us can do.

ahhyeah's avatar
ahhyeah
Helpful | Level 5
2 years ago

I happened to have a 2nd user setup on my Mac and logged into it to do some video editing and when I switch back to my normal account, it started syncing like normal...

  • cloudres's avatar
    cloudres
    Experienced | Level 12
    2 years ago

    ahhyeah could you explain better step by step this point, please? 

    • ahhyeah's avatar
      ahhyeah
      Helpful | Level 5
      2 years ago

      1. Log out of current user.

      2. Log in as any other user. 

      3. Log out of 2nd user. 

      4. Log back into original user.

       

      If you don't have multiple users on your computer you can create one in the settings app.

      • cloudres's avatar
        cloudres
        Experienced | Level 12
        2 years ago

        ahhyeah this is interesting.

         

        Someone else would like try test this workaround? 

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