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Forum Discussion

msheppard's avatar
msheppard
New member | Level 2
2 years ago

Won't stop indexing on Mac

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Desktop
Mac
Sync
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

PaoloCaMe's avatar
PaoloCaMe
Explorer | Level 4
2 years ago

Ho verificato che se dal pannello web di Dropbox si cancella l’accesso dall’applicazione del Mac e poi si riattiva l’accesso autenticandosi dall’app installata sul Mac e si seleziona come Storage una cartella diversa da quella dentro CloudStorage la sincronizzazione riparte correttamente. ATTENZIONE che si possono perdere i file non sincronizzati online.

  • gyno81's avatar
    gyno81
    Helpful | Level 5
    2 years ago

    esatto, quindi spostare tutto il contenuto del vecchio dropbox o in documenti Mac o su disco esterno e una volta effettuata tutta la procedura e Dropbox appare reinstallato si possono mettere i file dove stavano

    • gyno81's avatar
      gyno81
      Helpful | Level 5
      2 years ago

      se vi trovate qualche file doppio con scritto IN CONFLITTO andate nelle info del file e tenete la copia più recente salvata

       

       

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