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Forum Discussion
Won't stop indexing on Mac
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Hi Everyone,
Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.
Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.
Regards,
Ben
Hello, Since I updated my Mac to the "Sonoma" operating system, Dropbox has stopped syncing my files online. I get a cloud with an exclamation mark in the files. I've been contacting Dropbox support since Thursday and they haven't solved anything "your case has gone to a higher department and they will contact you" - no one tells me absolutely anything. Is anyone in the same situation as me? Thank you
YES!
I have chatted and then told to send an email. Molly at DB said she was looking into it a week ago, but I have not heard anything.
I just got off the phone after 1 hr with Apple and they say it is DB issue.
I have TWO MacBook Pro computers. The one with the M1 chip (11-2019 purchase) is working perfectly with Sonoma and "files are up to date" is the message at the bottom of the SYNC box.
The one with the M2 chip (11-2022) will not upload files. "Indexing". Does not upload
leggi il mio post di ieri
I wish I'd seen this before updating to Sonoma - as others have said, this has happened to me - was stuck on Indexing for ages, so I uninstalled Dropbox. When I reinstalled it, even though an old Dropbox folder was kept in my Cloud Storage folder, half of my files have just disappeared. For instance, I'd organised all my Camera Uploads into years and everything from 2018 has gone. Random months from other years have also gone. Where has it gone to? Can I get it back, or has it gone up in smoke?!
I've followed up on my ticket twice now and been told the exact same thing. We've escalated your problem to our specialist team and they'll be in contact. I've been waiting since 9 October. It's almost time for a social media revolt to get their attention. None of us are getting what we are paying for and there appears little any of us can do.
