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Forum Discussion
msheppard
2 years agoNew member | Level 2
Won't stop indexing on Mac
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
- 2 years ago
Hi Everyone,
Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.
Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.
Regards,
Ben
davebishopjr
2 years agoHelpful | Level 5
This is the FIX after the Sonoma update on MAC OS:
Add a new ADMIN user to your MAC.
Logout of original user account.
Login to NEW ADMIN account.
Setup dropbox in new account.
Allow a few hours to sync to completion.
While it's syncing copy your non-dropbox files from the old account to the new account.
Then delete the original account.
User NEW account now.
Done.
- gyno812 years agoHelpful | Level 5
scusami ma se esegui il login con nuovo account sul mac come fai a raggiungere la vecchia cartella dropbox? se installi una nuova versione su un altro account mac non capisco poi da dove prendi la cartella con tutti i file vecchi dropbox?
poi come dici tu praticamente dopo dovresti lavorare direttamente col nuovo account admin perchè se torni al vecchio Admin la tua cartella dropbox risulterebbe vuota
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