We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Won't stop indexing on Mac
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Hi Everyone,
Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.
Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.
Regards,
Ben
I'm having the same issue but the "fix hard links" and "fix permissions" didn't fix it. I've closed and reopened dropbox and rebooted my computer. Here's my basic info:
MacBook Pro 16" 2021
Apple M1 Max
macOS 14.0 (23A344)
Dropbox (Beta) v184.4.6543
TY
I have an M2 MacBook Pro and synched to Sonoma 14.0. I can access all files on my laptop, but cannot remotely access any files since 10-1-2023 from my phone. The SYNC history shows "indexing" at the bottom of a long list of files, but the last activity was 10-1-2023. It is almost as if there is a block, like the problem with the blank email screens that kept popping up on Macs after Ventura and have still occurred with Sonoma IF there is an email message in DRAFTS that isn't sent. POINT is, I wonder if there is something similar to "reset" the indexing. From the list of replies, it appears many folks have uninstalled, reinstalled, etc. AGREE we need DB to be proactive when new iOS upgrades are issued AND VICE-VERSA. Apple must also be getting these problems on their help desk.
