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Forum Discussion
Won't stop indexing on Mac
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Hi Everyone,
Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.
Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.
Regards,
Ben
Good morning, after updating to MacOS Sonoma, something went wrong with my DropBox installation (version 183.4.7058). Right after the reboot, DropBox started re-indexing all the files. But then - I'm not sure when - at some point, it stopped. It might have been caused by a standby that occurred after a certain amount of time; I can't say for sure. The bottom line is that DropBox is no longer able to synchronize.
Here's what I've already tried:
- Restarting my Mac several times.
- Closing the DropBox app and its instances through Activity Monitor, including restarting Finder.
- Checking permissions for Privacy and Accessibility.
I haven't logged out and logged back in yet, as suggested in other threads. I haven't done it because I'm afraid of losing files that haven't been synchronized correctly, as it happened to someone here on the forum.
In the screenshots, you can see how an unsynchronized file appears in Finder, in contrast to one that was correctly (previously) synchronized.
In this other screenshot, you can see what I see inside the DropBox app.
Does the DropBox team have any information about this issue with Sonoma?
Thank you.
Is there a confirmed by DropBox issue with Sonoma? I have an email from them closing my ticket and saying it's an Apple issue but now they won't answer the question when I ask and I don't believe I saw anything in this thread where a DropBox employee admits an issue (lot's of completely unprofessional "sign out and sign back in!" mess).
Speaking of unprofessional, I"m a huge DropBox fan and proselytizer, but their handling of this appears to be a disaster - especially for a company you're trusting with your data, etc.
I have already spent 5 chats on support. So far, no fix. The customer service has been really bad and my business has been frozen because of this. The best I got today was I promised that my ticket would be escalated and sent to a professional tech team that hopefully will get back to me via email. Unbelievable... I've been fan of Dropbox and used it for years, but this got me really on pause...
