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Forum Discussion
Won't stop indexing on Mac
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Hi Everyone,
Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.
Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.
Regards,
Ben
A few days ago my Dropbox stopped working and instead of syncing my files it says "Indexing..." (does not specify the number of files). This happened on both a Windows 10 computer and a Mac laptop running macOS Sonoma (recently updated but I don't think that's the issue).
I've tried uninstalling and reinstalling, clearing up long file path names, restarting or completely shutting down both computers, hitting pause syncing for 30 mins, going into Account settings and pressing Alt + H and pressing fix hardlinks, trying to see which are the broken links in Alternate Modules or whatever but none of my files were in there (just random stuff), etc. Nothing works!
I've contacted Dropbox Support email about this but they weren't very helpful either. Can someone help me figure this out? I've seen all the other threads and none of the solutions work.
In response to this article on Dropbox's own website, NONE of the solutions work. I have plenty of storage space.
People are going to ask for photos so here you go:
