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Forum Discussion
Won't stop indexing on Mac
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Hi Everyone,
Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.
Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.
Regards,
Ben
I'm starting to get a bit disappointed with Dropbox in terms of how the issue seems to be handled. Of course, this is my perspective as someone who hasn't received any definitive feedback, neither via chat nor here on the forum, let alone reassuring statements like "We are aware of this, and we are working on it." Luckily, I don't need to back up anything right now, but if I did need disk space, I'd literally find myself in a mess. That's not what I expect from a company I've chosen, one that I've been paying for over the years and that generates millions of dollars in revenue.
Anyway, getting back to the problem, since the only thing left for me to try to resolve the issue was to log out and log back in, and since some people seem to have done that - even uninstalling and reinstalling the entire Dropbox - I now consider it pointless to even attempt. I'd rather wait for a resolution at the app level. But when will that happen? Dropbox, if you're there, give us a sign.
Hello all, I managed to resolve my issue by speaking to support staff on the chat and successively being advised to log out of my Dropbox. This means you have to redownload your entire Dropbox again which is a bit of a pain but the issue was resolved after this. I then used the File Provider tool to migrate my Dropbox folder to a new location. Everything is back to working now for me. Hope everyone else also manages to find a solution soon
elkcilb at this point, I expect a statement or a tutorial that explains step by step what to do, how to do it, and how to avoid losing files during the process. In any case, it's not realistic to expect the average user to succeed in this process, which is why I anticipate a patch. I believe it's reasonable.
I'm glad you managed to resolve the issue.
