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msheppard's avatar
msheppard
New member | Level 2
2 years ago

Won't stop indexing on Mac

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Desktop
Mac
Sync
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Gerold1, thanks for posting here today!

 

What version of the Dropbox desktop application are you currently running on? Is the Dropbox folder located in the CloudStorage location?

 

Have you rebooted your computer since you first noticed this?

 

Also is the app still stuck at syncing the exact same number of files, could you send us a screenshot of the app's status and version as shown in your menu bar?

 

Let me know more!

Gerold1's avatar
Gerold1
Helpful | Level 5
2 years ago

What version of the Dropbox desktop application are you currently running on?

GB: v183.4.7058

 

Is the Dropbox folder located in the CloudStorage location?

GB: on the harddrive

 

Have you rebooted your computer since you first noticed this?

GB: yes, various times

 

Also is the app still stuck at syncing the exact same number of files, could you send us a screenshot of the app's status and version as shown in your menu bar?

GB: No number of files, see screenshot attached

 

Thank you for your reply

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Gerold1, the CloudStorage location is also on the hard drive. 

     

    Please could you confirm the exact location of the Dropbox folder from the desktop app preferences, while hiding the username?

    • Gerold1's avatar
      Gerold1
      Helpful | Level 5
      2 years ago

      Thank you Jay. Here is the screenshot from the Dropbox app preferences

      Gerold

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks, it looks like you're running the newer version of the Dropbox desktop application.

         

        How many files do you have in your Dropbox account and how many are in your Dropbox folder?

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