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Forum Discussion

msheppard's avatar
msheppard
New member | Level 2
2 years ago

Won't stop indexing on Mac

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Desktop
Mac
Sync
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

Gerold1's avatar
Gerold1
Helpful | Level 5

Dropbox for MacOS doesn't stop indexing after update to Sonoma 14. Two days now. None of the suggested actions can stop it. 

 

Dropbox app v183.4.7058, personal plus account

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Gerold1, thanks for posting here today!

 

What version of the Dropbox desktop application are you currently running on? Is the Dropbox folder located in the CloudStorage location?

 

Have you rebooted your computer since you first noticed this?

 

Also is the app still stuck at syncing the exact same number of files, could you send us a screenshot of the app's status and version as shown in your menu bar?

 

Let me know more!

  • Gerold1's avatar
    Gerold1
    Helpful | Level 5
    2 years ago

    What version of the Dropbox desktop application are you currently running on?

    GB: v183.4.7058

     

    Is the Dropbox folder located in the CloudStorage location?

    GB: on the harddrive

     

    Have you rebooted your computer since you first noticed this?

    GB: yes, various times

     

    Also is the app still stuck at syncing the exact same number of files, could you send us a screenshot of the app's status and version as shown in your menu bar?

    GB: No number of files, see screenshot attached

     

    Thank you for your reply

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Gerold1, the CloudStorage location is also on the hard drive. 

       

      Please could you confirm the exact location of the Dropbox folder from the desktop app preferences, while hiding the username?

      • Gerold1's avatar
        Gerold1
        Helpful | Level 5
        2 years ago

        Thank you Jay. Here is the screenshot from the Dropbox app preferences

        Gerold

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