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msheppard's avatar
msheppard
New member | Level 2
2 years ago

Won't stop indexing on Mac

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Desktop
Mac
Sync
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi TimNor, thanks for bringing this to our attention.

 

What version of the Dropbox desktop application are you currently running on it?

 

Is the Dropbox folder located in the CloudStorage location?

 

This will help me to assist further!

TimNor's avatar
TimNor
New member | Level 2
2 years ago

Thank you.

I've now fixed it by signing out & signing back in again. 

  • Dzozy's avatar
    Dzozy
    Explorer | Level 3
    12 months ago

    Worth mentioning for others as I was struggling to find how to sign out, as clicking on your account in the app offers only Quit, not sign-off:

    1. click on the Dropbox  account on the Mac top bar

    2. click on the account icon (top righ circle)

    3. choose Preferences

    4. choose @ Account

    5. Click on Sign-out 

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