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juncheng's avatar
juncheng
New member | Level 2
2 days ago

Windows Server 2019: LTS App Still Shows Unsupported OS Message

I'm using Dropbox on Windows Server 2019, and recently it stopped working, saying, "Support for Windows 7, 8, and 8.1 has ended." They provided a link to download a "Long-Term Support" app, but after installing it, I’m still getting the same message, and it won’t launch.

Has anyone else experienced this? It's frustrating, especially since I already installed the recommended LTS app. Any advice or workarounds?

  • MLMOcean's avatar
    MLMOcean
    New member | Level 1

    Hi Jay

    Any updates for Server 2022 customers? We need this working ASAP!!!!

  • krsvsk's avatar
    krsvsk
    New member | Level 1

    Как можно узнать что проблема исправлена? Когда будет обновление? Работа же не ждет!

  • juncheng's avatar
    juncheng
    New member | Level 2

    Hi Jay

    It seems that many other users who are using Windows Server are also experiencing this issue. I believe it might be a software bug. Could you please provide an update on the status of this issue?

  • krsvsk's avatar
    krsvsk
    New member | Level 1

    Точно такая же проблема. Свежая windows server 2022 – и такой облом с dropbox. как лечить? Support ответьте и сделайте что-то в конце концов!

    Как такое может быть??

  • Manlio Domo's avatar
    Manlio Domo
    New member | Level 1

    Stesso problema da ieri anche io. Windows Server 2019, la LTS si aggiorna alla 213 che si stoppa subito. Spero possiate risolvere al piu presto.

  • MLMOcean's avatar
    MLMOcean
    New member | Level 1

    We are having the same issue on Server 2022 which is not Windows 7, 8, or 8.1, so why is this happening. This will be very bad for our org and needs to be fixed ASAP since we heavily rely on this to sync files to sales reps out in the field from our Art department. 

  • cme2's avatar
    cme2
    Helpful | Level 6

    We notice the same issue with Windows Server 2022. We’re aware that it’s not officially supported by Dropbox but to fully block all access from all Windows Server OSes after it has working from many years is crazy. The warning does say you will be blocking older OSes in May 2025 but not November 13th 2024 or Windows Server 2019/2022.

    Even the LTC version can’t help itself to auto update to the latest version which is then blocks it from running.

    • juncheng's avatar
      juncheng
      New member | Level 2

      Exactly the same situation as you. 😅

    • eaomps's avatar
      eaomps
      New member | Level 1

      It seems to help to disable the Dropbox Update Service (dbubdate and dbubdatem) to prevent updating dropbox to LTS Version

      • D24X7's avatar
        D24X7
        New member | Level 1

        Works like a charm, thanks a lot!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi juncheng, thanks for providing this information.

    Could you try reinstalling the Dropbox desktop application using this link to see if this helps?

    Keep me updated with any details.

    • cme2's avatar
      cme2
      Helpful | Level 6

      Hi Jay

      Any updates related to the Windows desktop application issue with the LTS or latest release? 

      We have built workflows using your software and this block (and lack of Windows Server support) is pushing us to move away from Dropbox.

      Thank you!

    • juncheng's avatar
      juncheng
      New member | Level 2

      Hi, Jay 

      I tried uninstalling and reinstalling Dropbox, but the issue still persists.

      After installing and logging in, I get the same message saying that support for Windows 7, 8, and 8.1 has ended. Shortly after that, the app automatically closes.

  • D24X7's avatar
    D24X7
    New member | Level 1

     I'm experiencing the same issue you're describing with Server 2019. After installing the LTS version synchronization starts again but stops after a while and Dropbox restarts. In my case, Dropbox has updated itself to v213.3.4380. That is not the LTS version (v210.5.4894) that was originally installed.

    • juncheng's avatar
      juncheng
      New member | Level 2

      Yeah, I also found that after installing LTS version, it was automatically updated to the latest version or something and then the program stopped working.