We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

llanquin's avatar
llanquin
Explorer | Level 3
5 days ago

Windows context menu and folder icons missing

Hi, I've been checking the community posts and almost everywhere online, done every registry change, multiple re installs and i still cant figure out how to bring back the context menu options nor th...
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey llanquin, let me also jump in here! 

Would you mind trying the steps that Andrew K.24 provided in this thread, in order to resolve this? 

llanquin's avatar
llanquin
Explorer | Level 3
3 days ago

followed the steps and still not working :/

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 days ago

    Hey llanquin, can you please also verify that the Windows UAC levels are set to default levels?

    This can be changed in your Security settings in the control panel.

    You can check here for more info on UAC levels.

    Make sure to also keep a note of any selective sync settings you might have.

    After that, uninstall the Dropbox app and download the installer again.

    Once you have downloaded the installer, double-click on the file to run the installer. 

    Please do not launch the installer by right-clicking on the file and selecting "Run as admin", as this will lead to incorrect install permissions.

    Let me know how it goes.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!