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Forum Discussion
The context menu is missing in my Windows device.
Hi,
I've been having problems with this for months and have tried uninstalling and reinstalling several times along with anything else I can find - checking the registry entries to make sure DropBox is in the first 15 etc and as far as I can tell everything is as it should be.
Today I had another go so unistalled, restarted my PC and then reinstalled - once I completed setup I opened the Dropbox folder and the DropBox options were there in the right hand menu so I thought I'd finally sorted it... but when I closed that menu and right clicked again they were no longer there...?
I wanted to get it sorted as if I can I'll upgrade my DropBox to a larger capacity / paid account but don't want to do it if I can't. When I was looking for alternatives I installed pcloud and that works fine in the right hand menu...??
First time I right-clicked after installing... after that the DropBox options disappear, if I click show more options it's not there either although the pcloud software I installed today comes up...
And the registry...
- Megan
Dropbox Staff
Hi Andrew1705, thanks for posting here, let's have a look!
When did you start noticing this behavior?
In regards to your context menu not working, can you clarify the app's current syncing status, please?
Also, have you tried quitting the app, and then signing in again?
Keep me posted, and we'll take it from there!
Morning Megan thanks for picking this up.
Hard to say when I first noticed it to be honest, I would say it was probably 6 or 8 months ago possibly after one of the upgrades but I can't be certain. I've tried the things I've found on this forum since then and none of them have resolved it. When I tried again over the weekend I noticed that it seems to be the first time I right click in a DropBox folder after I've just installed it it works fine but after that the DropBox menu item doesn't show up.
I've just retried quitting the app, signing out and back in (and also shutdown all Dropbox instances in the task manager) and that doesn't seem to make any difference so I'm open to more suggestions.
Thanks, Andrew
- Megan
Hey Andrew1705, do you happen to be running any 3rd party apps like backup or syncing services or even security programs like antivirus which might be monitoring your files?
Also, would you mind sharing the app's current syncing status and version? You can find this by hovering your mouse over the little Dropbox icon on your task bar, next to your WiFi.
