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llanquin's avatar
llanquin
Explorer | Level 3
5 days ago

Windows context menu and folder icons missing

Hi, I've been checking the community posts and almost everywhere online, done every registry change, multiple re installs and i still cant figure out how to bring back the context menu options nor th...
llanquin's avatar
llanquin
Explorer | Level 3

after reinstalling the app and selecting a new folder i still had no results, the new folder started to sync but the icons and context menu where still missing.  Reinstalled again and switched back to my old installation folder so now for some hours the status says that is updating more than a million of files. Whenever i add a new file it will sync immediately.

I noticed that when i open a folder in XnView and it has no preview thumbnail generated by the software, it will show the icons with their current syncing status. I wonder what this means, it might be some regedit mess

[link removed as per Community Guidelines]

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 days ago

Hey llanquin, let me also jump in here! 

Would you mind trying the steps that Andrew K.24 provided in this thread, in order to resolve this? 

  • llanquin's avatar
    llanquin
    Explorer | Level 3
    3 days ago

    followed the steps and still not working :/

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 days ago

      Hey llanquin, can you please also verify that the Windows UAC levels are set to default levels?

      This can be changed in your Security settings in the control panel.

      You can check here for more info on UAC levels.

      Make sure to also keep a note of any selective sync settings you might have.

      After that, uninstall the Dropbox app and download the installer again.

      Once you have downloaded the installer, double-click on the file to run the installer. 

      Please do not launch the installer by right-clicking on the file and selecting "Run as admin", as this will lead to incorrect install permissions.

      Let me know how it goes.

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