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ajborson's avatar
ajborson
Helpful | Level 7
3 years ago

Windows 11 Upgrade and cannot get Dropbox to work properly

I recently upgraded my PC desktop to Windows 11.  Dropbox worked perfectly in Windows 10, and when I upgraded my laptop to 11, it was seamless.   On the desktop, I can access Dropbox through the web,...
Desktop
Setting up the apps
Sync
Windows
  • ajborson's avatar
    ajborson
    3 years ago

    So...

    The secret (as is sadly so often the case) is a re-start.

    Once I did that, I was able to get the full Dropbox app to install, and now it looks like I can access the Dropbox files correctly.

    I don't understand this, but it did the trick.

    thanks to Megan and Jay for your help!

    Andy

ajborson's avatar
ajborson
Helpful | Level 7

Hi Megan,

The updated files do show up when I look on the Dropbox website.  

I suspect there's an issue with the Dropbox app.  It is in the list of apps I can get to through the Start menu, but when I click on it, nothing happens.  There's no icon for Dropbox on the Taskbar or in the Hidden Icons cluster.

I tried (several times) to download and install the Dropbox app from the Dropbox website.  The download seemed to go properly, and it started to install, but then stopped, and I got an error message to the effect that the installer could not open the proper files.  

What do you suggest trying next?

ajborson's avatar
ajborson
Helpful | Level 7
3 years ago

I downloaded Dropbox for S App again, and opened it.  The up-to-date files are there, much like on the Dropbox website, but when I try to open a file (for example an Excel file, using Excel), it's empty.  If I look for the file through Excel, it's not the up-to-date file.  This isn't the answer...

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hi ajborson, are you able to download and install the full Dropbox desktop application from this link?
    • ajborson's avatar
      ajborson
      Helpful | Level 7
      3 years ago

      Yes.  I can open the web-based Dropbox, and it's up-to-date.  The problem occurs when I try to either access a Dropbox file from one of my Office applications (Excel, Word), or open a file from the web-based Dropbox into the Office application (in which case it does not load up, or I get the non-updated file from before I upgraded to Windows 11).

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        The link I provided should give you the download to install the Dropbox desktop application. 

        Have you disabled installations from outside the Microsoft store?

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