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Forum Discussion
Why can't I backup up any folder with Dropbox Backup?
We recently upgraded to Dropbox business and I am trying to give guidance to our team members for using dropbox backup to backup key folders from their computers.
I cannot seem to figure this out.
When I go thru the desktop app / preferences / backup the only folders that are available are shown here.
How do I get an option to select any folder on my C drive?
Thanks
The Backup beta is currently only available to personal accounts, and not for Dropbox Business teams, which is why you might not be seeing this option.
New to Dropbox and I want to backup certain folders, just spent 2 hours troubleshooting this. looks like I can't do that with a business account. The last thing I want when signing up for a new service is to troubleshoot a simple feature. Good bye Dropbox 👋
- Jay
Dropbox Staff
Hi ar1zona1, thanks for posting today.
The Dropbox Backup feature doesn't allow you to backup any folder on your computer.
Only the folders listed on that page are allowed to be backed up and synced by the Dropbox service.
If you have any further queries, feel free to message back.
I have Dropbox Plus, am using Backup Beta and keep my critical data in a structure off my C: drive called c:\data. Will a future version of Dropbox Backup allow me to backup that critical data and if so when might it be released? If not, can you point me to instructions on how to do an incremental sync of my c:\data as the one time copy I made from PC is not being refreshed in my online Dropbox.
- Nancy
Hey sblumenstyk! Unfortunately, we can’t share more details about when, or if, this will be possible via computer backup.
If you wish to back up files/folders that aren’t located within your computer’s Home directory, or in Documents, Desktop, and Downloads, you’ll need to move them directly to your local Dropbox folder, so that any changes you make can sync to your Dropbox account online.
Is this different than dropbox backup app (backup beta)? Does that let you backup other folders?
Looking for a solution for a few computers and thought this might work with our business account.
- Jay
The Backup beta is currently only available to personal accounts, and not for Dropbox Business teams, which is why you might not be seeing this option.
