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Forum Discussion

johnhalldesign's avatar
johnhalldesign
Collaborator | Level 8
6 months ago

What is the best way to upgrade to Mac Sonoma and Dropbox File Provider?

So been avoiding making any changes for over a year now since things have been working relatively well with the Old Dropbox on two Macs running OS Ventura 13.5, even with the issues around online-onl...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi johnhalldesign, thanks for messaging the Community!

 

Just for clarification, are you getting the option to upgrade to File Provider on the current OS via the Dropbox desktop application?

 

This will help me to assist further!

johnhalldesign's avatar
johnhalldesign
Collaborator | Level 8
6 months ago

So I think I have sorted out most of the issues above, and things seem to be working OK.  Was just very slow to update and finish syncing when I made individual folders online-only, but seems it finally finished.

 

Now a new serious issue I have just realized, though. I am very data paranoid, and in addition to Dropbox, I have always backed up my machines both locally with Time Machine onto a physical hard drive, and as an additional layer of safety to Backblaze.  I just realized that I don't think Backblaze can see the Dropbox folder in the new location, which is super worrysome.  And haven't tried yet, but am even more worried that Time Machine won't be able to see it either.  Is that the case, and is there any way around that?  

 

I realize that online-only files were never backed up, but generally the files are live on one of my machines so were being backed up elsewhere somehow.  But if they can't be backed up by any other method now, and I'm completely at the mercy of Dropbox, that may really be a deal breaker.

 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hi johnhalldesign - thanks for the updates!

     

    I just wanted to mention that your Dropbox folder is inside the Library folder when using the Dropbox for MacOS on File Provider which is typically hidden by default.

     

    Could you try these steps and let us know if they help? 

     

    1. Check to make sure their Library folder is visible. You can do this by going to Finder > Go (on the menu bar) > Go Home.

     

    2. When that opens, click View (on the menu bar) > Show View Options > Check "Show Library Folder"

     

    3.. Restart Backblaze and see if it can see the ~/Library folder at which point backup should be possible. This should also work with Time Machine now that the folder is un-hidden. 

    • johnhalldesign's avatar
      johnhalldesign
      Collaborator | Level 8
      6 months ago

      Thanks, I figured out I was looking in the wrong place in my Backblaze backups. Seems OK now.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Glad to hear you're back up and running, John.

         

        Let us know if anything else comes up!

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