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Forum Discussion

Michael C.15's avatar
Michael C.15
Helpful | Level 5
2 years ago

File Provider upgrade is Beta or not?

New Apple MacBook Pro M2. Installed Dropbox, then see a message in the Dropbox app to upgrade to the new Apple File Provider API. There was no mention that this would be a Beta update, but after the update there is a Beta tag in the Dropbox app (window top left) which wasn't there before. Chat support had some unusual answers to why this is here, none that made much sense. 

App version number is v179.4.4985

Any thoughts?

Desktop
Dropbox Plus
Install
Mac
Setting up the apps
  • Walter's avatar
    Walter
    2 years ago

    Hey Fabio L., sorry to hear that.

     

    If you rebooted your computer and this persists, could you send us a screenshot so that we can have a visual too?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey there, Michael C.15, let's jump right into this! 

     

    Based on the number you mentioned, 179.4.4985, it seems you're using the stable version of our desktop app, after your upgrade to the new MacOS for File Provider. 

     

    Could you send me a screenshot of the word "Beta", and where exactly do you locate it, in order for me to have visual too? If you have any ticket numbers, feel free to also send them to me here. 

     

    Keep me posted!

    • Michael C.15's avatar
      Michael C.15
      Helpful | Level 5
      2 years ago

      Hi Megan, Below is a screen. Beta appears in the upper left of the Dropbox toolbar app. It does not link anywhere. 

      Beta only appears after the upgrade to File Provider as I remember, not after the initial install of Dropbox. 

       

      Thanks.

       

       

    • Michael C.15's avatar
      Michael C.15
      Helpful | Level 5
      2 years ago

      After unlinking my account after a fresh Dropbox install (2nd level support asked be to do this to trouble shoot another problem)...

      1. I can't sign into the Mac app. Error:       There was a problem completing this request.

      2. Can't sign into the website—sometimes yes sometimes no. I usually get the error: Two-step verification text message couldn't be sent. <a href="/help/364">Help</a>)
      3. Phone number on website settings for SMS verifications is correct. 
      4. When I am able to sign into the website, I do get the 2 step SMS. 

      Unlinked another Mac on my account and I get the exact same errors. 

      Anyone else having problems?
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Michael C.15, in regards to the app, would you mind sharing your ticket number reference please? 

         

        Have you managed to access the desktop app, after the first error you mentioned above? What about accessing your account online, using a different browser? 

         

        Are you able to do this, or do you still get the 2FA error? 

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