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Forum Discussion

davidsi's avatar
davidsi
Explorer | Level 4
2 years ago

What is the authenticator?

I'm moving my dropbox account off a Mac and onto a linux machine. When I try and install dropbox, I get as far as entering my email/password and it asks me for the 6 digit code on the "authenticator"...
Desktop
Install
Linux
Setting up the apps
GV gr's avatar
GV gr
New member | Level 2
18 days ago
Hi davidsi,
Was your login issue solved afterall and how?
You see I am facing exactly the same problem with switching to a new Android phone.
I still cannot login.
I even raised a ticket https://www.dropbox.com/support/ticket/24423823
by sending an email to support dropbox.com.
I would appreciated it if you could help me.
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    18 days ago

    Hi GV gr, thanks for posting here! 

     

    I was able to locate your ticket number reference. An agent will be with you shortly, hang tight and thank you for your patience! 

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