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Wahyudii's avatar
Wahyudii
Explorer | Level 3
6 months ago

Didn't get authentication code in Yahoo email.

I want to open a Dropbox account that I created in 2017. but it can't be opened because I didn't get the authentication code on my Yahoo email. can anyone help me?.

Account Access
Security
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey Wahyudii, thanks for reaching out to us today.

     

    Just to clarify, do you mean that you tried to login to your account with your email and password, but did not receive the 6-digit security code?

     

    Have you checked your email's spam folder, in case it ended up there?

     

    Also, if you have any other connected devices, you should have gotten a notification with the code on those devices as well.

     

    Let me know what you find.

    • Wahyudii's avatar
      Wahyudii
      Explorer | Level 3
      6 months ago
      I logged in using email with yahoomail. I've checked all the places where messages are received and I don't get it.

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