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Forum Discussion

christine_'s avatar
christine_
New member | Level 2
2 years ago

"updated version of Dropbox for macOS is ready" but no "Get started"

I received an email on 15th Feb 2023 saying "an updated version of Dropbox for macOS is ready" and "...click the Dropbox icon in your menu bar. On the notification that appears, click Get started". I...
Desktop
Dropbox Pro
Mac
Setting up the apps
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for the screenshot here, Christine!

     

    So, it seems like you're still on the older version of the Dropbox app, as with the new version, the Dropbox folder will be moved to ~/Library/CloudStorage, which cannot be changed.

     

    But not to worry, when the update is ready for your computer, you'll definitely get a notification on your Dropbox icon!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey christine_, thanks for reaching out to the Dropbox Community!

 

One way to check if you have the new Dropbox for macOS version of the Dropbox app, is to check the app's preferences.

 

You'll need to click on the Dropbox icon in your menu bar, click on your initials/profile pic, then on 'preferences' and then on 'sync'.

 

Can you send us a screenshot of what you see there, please?

 

Thanks in advance!

christine_'s avatar
christine_
New member | Level 2
2 years ago

Hi Hannah, thanks for your speedy response.

 

In Preferences > General it says: "About Dropbox: v168.4.4802"

 

Here's a screenshot of "Sync":

 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the screenshot here, Christine!

     

    So, it seems like you're still on the older version of the Dropbox app, as with the new version, the Dropbox folder will be moved to ~/Library/CloudStorage, which cannot be changed.

     

    But not to worry, when the update is ready for your computer, you'll definitely get a notification on your Dropbox icon!

    • brianbacin's avatar
      brianbacin
      Explorer | Level 3
      2 years ago

      I am on the same version as Christine, and I DO have the "Get Started" link. When I do click it, and go through the whole process, I come back to the same message, that there's an update and "Get Started" link. It says "Up to date" when I hover over the task bar icon.

       

      I also tried installing from a fresh download a few minutes ago, to no avail.

       

      Please help?

      Thanks,

      Brian

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey brianbacin, thanks for the screenshots. 

         

        May we reach out via email to have a further look internally at this point? 

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