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Forum Discussion
Updated Mac to OS 13.2 - Error Message that "Dropbox.app is damaged and can't be opened"
I just upgraded my Mac Studio to OS 13.2 Ventura (from Monterey). I had logged on as a local administrator to do this. Upon logging out as the local admin and logging back in as the user, I received a pop-up error message that states ""Dropbox.app" is damaged and can't be opened." Upon clicking the info icon on that error message, I get the attached information from the macOS User Guide.
Can anyone help me figure out what I need to do to get Dropbox working on my computer? Thank you.
So to just complete this thread - the advanced uninstall/reinstall didn't work - in that the terminal commands did not work. Our IT department finally got involved and we finally just did an uninstall (steps 1 - 2 of the advanced instructions for Mac), had to go into Activity Monitor to manually force quit the Dropbox.app again, did step 3, skipped step 4 and just downloaded Dropbox for Mac, installed it and it is now working. No one was sure why step 4 did not work for us, but at least I have it up and working! Thank you for all of your help.
Jay, Thank you for your reply. This is a company computer, but I have local admin rights to uninstall and install applications, and have updated my Mac OS many times without an issue. The Dropbox account is my individual account.
I installed the app from the link you provided. However it does not work. When I click on the app icon, the error message "“Dropbox.app” is damaged and can’t be opened." pops up and the Dropbox.App and DropboxFileProvider show up on the Activity Monitor (with zero precent usage of the CPU). The error message keeps popping up every time I press cancel on the error message and does not go away, unless I force quit those two processes in the Activity Monitor. And I am editing this because that error message popped up again at random, and the Activity Monitor does not show those two processes (or any process containing the word "drop").
- Jay
Dropbox Staff
Thanks for the info. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?
