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cpk1's avatar
cpk1
Explorer | Level 4
4 years ago

Unresponsive Dropbox icon on surface Pro 3

I have installed and reinstalled Dropbox on my Surface Pro 3 and it appears to be working. However, if I single click on the icon in the taskbar nothing happens: I do not get the list of current activ...
Desktop
Setting up the apps
  • Rich's avatar
    Rich
    4 years ago
    cpk1 wrote:
    If I double click on the icon it opens my folder view of the Dropbox directory, a view which I cannot change because I do not have access to the preferences.

    Try a CTRL left-click to access the legacy menu.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 years ago
cpk1 wrote:
If I double click on the icon it opens my folder view of the Dropbox directory, a view which I cannot change because I do not have access to the preferences.

Try a CTRL left-click to access the legacy menu.

  • cpk1's avatar
    cpk1
    Explorer | Level 4
    4 years ago

    Thank you, Rich. That did work. The reinstall changed some of my defaults so I had to do some rearranging, but I now have my preferences the way I want them. It appears too that the window for the desktop app now fills the screen the way it should, fixed possibly as a result of the reinstall. The issue of clicking on the icon to get the proper menu remains unresolved, but I can use the CTRL left-click solution. I'm wondering if others have had this problem with the Surface Pro. Mine is a minimalist version, and I also know of other software which will not even run on a Surface Pro.

  • TruthworkMedia's avatar
    TruthworkMedia
    Explorer | Level 4
    3 years ago

    I'm having the same issue on Windows 10 Home, but CTRL left-click doesn't grant me access to the legacy menu. Anybody know another way?

    • TruthworkMedia's avatar
      TruthworkMedia
      Explorer | Level 4
      3 years ago

      Now I see the legacy menu once I've unlocked Windows 10 to full version. But now the program crashes repeatedly and takes up all space in my drives.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi TruthworkMedia, are you files in the Dropbox folder taking up space on your computer?

         

        Are you on a paid plan currently according to this page?

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